Terms & Conditions

Acceptance of These Terms

These Terms & Conditions ("Terms") govern access to and use of Proto CRM (the "Service"), provided by Protogramma Informatics (Sole Proprietorship), registered at Leoforos Papanikolaou 150, Pefka, 570 10, Thessaloniki, Greece, Greece ("we", "us", "our"). By creating an account or otherwise using the Service, you and the organization you represent ("Customer", "you") agree to be bound by these Terms. If you do not agree, do not use the Service.

The Service

Proto CRM is a customer relationship management platform that lets organizations manage customers, contacts, deals, tickets, projects and related business data. We may add, change or discontinue features of the Service at any time, and will make reasonable efforts to notify Customers of material changes.

Accounts and Registration

You must provide accurate and complete information when creating an account, and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized use of your account.

Subscriptions and Payment

Where the Service is offered on a paid subscription basis, fees, billing cycle and payment terms will be set out at the time of purchase or in a separate order form. Fees are exclusive of any applicable VAT or other taxes, which will be added where required by law. Unless otherwise agreed in writing, fees are non-refundable except where required by mandatory consumer protection law.

Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable data protection, consumer protection, or export control laws.
• Attempt to gain unauthorized access to the Service, other accounts, or the infrastructure supporting it.
• Upload malicious code, or attempt to disrupt, overload or impair the Service.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent permitted by law.
• Resell or sublicense the Service to third parties without our prior written consent.

Customer Data

As between you and us, you retain all rights, title and interest in the customer, contact and business data you upload to the Service ("Customer Data"). You are the data controller for Customer Data, and we act as your data processor, handling Customer Data only on your instructions and in accordance with our Privacy Policy and applicable data protection law. You are responsible for ensuring you have a lawful basis to upload and process personal data of your own customers and contacts within the Service.

Intellectual Property

The Service, including its software, design, and branding, is owned by Protogramma Informatics or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription term, for your internal business purposes only.

Third-Party Integrations

The Service may allow integration with third-party tools and services. Your use of any third-party integration is subject to that provider’s own terms and privacy policy, and we are not responsible for the availability or practices of third-party services.

Availability and Disclaimer of Warranties

We aim to keep the Service available and reliable but do not guarantee uninterrupted or error-free operation. Except as expressly stated, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied, to the maximum extent permitted by applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue or data, arising from or related to the use of the Service. Nothing in these Terms limits liability that cannot be limited or excluded under applicable Greek or EU law, including liability for gross negligence, willful misconduct, or death or personal injury.

Suspension and Termination

We may suspend or terminate access to the Service if you materially breach these Terms and fail to remedy the breach within a reasonable period after notice, or immediately in cases of serious misuse, non-payment, or legal requirement. You may terminate your subscription at any time in accordance with your plan’s cancellation terms. Upon termination, we will make Customer Data available for export for a reasonable period, after which it may be deleted in accordance with our data retention practices.

Governing Law and Jurisdiction

These Terms are governed by the laws of Greece, without regard to its conflict-of-laws rules. Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Thessaloniki, Greece, without prejudice to any mandatory consumer protection rights you may have in your country of residence.

Changes to These Terms

We may update these Terms from time to time. Where changes are material, we will provide reasonable notice before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Contact Us

Questions about these Terms can be sent to info@protogramma.gr or by post at Leoforos Papanikolaou 150, Pefka, 570 10, Thessaloniki, Greece.